Cancellation & Refund Policy

RoopSajja Jewelry Return and Exchange Policy

At RoopSajja Jewelry, customer satisfaction is our top priority. Please carefully review our return and exchange policy:

Return Policy:

No Returns: We do not accept returns on any jewellery items. All sales are final.
Exchange Policy:

Shipping and Delivery Min 1 and Max 2 Days

Refund Policy: Only exchange, no refund in 5-7 working days.

Eligibility for Exchange: Exchanges are permitted only if the product is broken or damaged.
Exchange Window: You have 3 to 4 days from the delivery date to request an exchange.
Required Documentation: A box-opening video is mandatory to process an exchange. This video must clearly show the unboxing of the product and the damage or defect.
How to Request an Exchange: Please WhatsApp the box opening video to us at 8236048438
For any further assistance or queries, feel free to contact our customer service team.

Thank you for shopping with RoopSajja Jewelry!