Returns and Exchange Policy for RoopSajja Jewelry

Thank you for shopping at RoopSajja Jewelry. We value your trust, and customer satisfaction is our top priority. Please read our return and exchange policy carefully before placing your order.

Returns

• All sales are final. We do not offer returns on any jewelry items.

Exchanges

• Exchanges are only accepted if the item is damaged or defective at the time of delivery.
• Exchange requests must be made within 3–4 days of delivery.
• A box-opening video (clearly showing the unboxing and defect) is mandatory to process your request.
• Items must be unused, unworn, and returned in their original packaging.

Items Not Eligible for Exchange

• Customized or personalized jewelry.
• Earrings, nose pins, or any jewelry for piercings (for hygiene reasons).
• Sale or discounted items.

Exchange Process

1. Send your box-opening video on WhatsApp at +91-8236048438.
2. Once verified and approved, our team will share the return instructions.
3. After we receive and inspect the product, the exchange will be processed within 5–7 working days.
4. If the product is confirmed defective or damaged, RoopSajja Jewelry will bear the shipping cost. Otherwise, return shipping will be at the customer’s expense.

Important Notes

• RoopSajja Jewelry reserves the right to reject exchange requests if conditions are not met.
• This policy follows standard consumer protection guidelines in India.

For any queries or assistance, please contact us on WhatsApp at +91-8236048438 or through our Contact Us page.

Note: RoopSajja Jewelry reserves the right to update this policy at any time without prior notice.

Thank you for choosing RoopSajja Jewelry. We look forward to adorning your moments with elegance.

Team RoopSajja